Service Agreement



1.1 These terms and conditions (the Terms), including the details of your order (the Contract) set outthe terms on which you can purchase the services set out in the order you have placed with us (the Services).

1.2 Please read these Terms carefully. These Terms tell you who we are and other important information. They describe how we sell our Services, set out your rights and responsibilities and tell you what to do if there is a problem. These Terms also limit our liability.

1.3 Some of these Terms only apply if you are purchasing Services as a consumer. This means that you primarily use the Services for personal use (and will not use our Services for commercial, business or resale purposes). Terms that only apply to consumers will be marked clearly.

1.4 Please note that we reserve the right to update, change or replace any part of these Terms at our sole discretion. However, the Terms which apply to your order will be those in force at the time you submitted your order to us.

1.5 We will collect some personal data about you in order to process your order (e.g. your name, email address, payment details and delivery information). For information regarding how we process your personal data, please see our privacy policy at

1.6 If we process personal data on your behalf in order to provide the Services, we will enter into a separate data processing agreement with you in respect of that processing.

1.7 These Terms cover the terms and conditions if you purchase Services in one of our stores, over the phone, or at some other location arranged with you.


2.1 We are Powell's PCs Ltd, registered in England with company number 14743127 whose registered address is 51 Bobbins Way, Swardeston, NR14 8DT. Our VAT number is GB437153695.

2.2 We are An IT Company, providing consumer and business IT solutions. and in the business of providing cloud services, managed service provider offerings, telecoms, vehicle tracking, and complex fibre installations..

2.3 If you have any questions about this Contract, please contact us using the details below:

- Email:


3.1 In order to engage us to provide our Services, please speak with one of our staff members, either in store, by email or over the phone.

3.2 If you place an order at some other location than one of our stores, your order will only be accepted when we send you a written acceptance of the order by email. When we send you an email confirming the order, a contract between you and us will be created to abide by this Contract.

3.3 We reserve the right to refuse to perform the Services for any reason (for example, due to lack of staff availability). If this happens will notify you as soon as possible and if you have paid for the Services in advance, we will arrange a refund to the payment details you provided before.

3.4 If you have ordered any Services with us and you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

If you are a consumer:

3.5 By placing an order, you confirm that you are an individual who is:

3.5.1 at least 18 years old; and

3.5.2 a resident in the UK.


4.1 We will perform the Services in accordance with the terms of this Contract.

4.2 The Services performed by us will conform to their description. This description will either be set out in our acceptance of your order or, if required, (for example, where we need to provide a more detailed description) provided to you separately in writing.

4.3 We will provide the Services using reasonable care and skill.

4.4 If we have agreed to perform our Services to you based on information provided by you, you are responsible for ensuring that the information you provide is correct.

4.5 While we make every effort to perform our Services to you on the performance dates and times set out in the acceptance of your order or as soon as reasonably possible, the time of performance is not guaranteed.

4.6 Sometimes we are prevented from performing the Services because of something outside of our control. If there might be a delay before we can start or restart the Services, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control (for example, but not limited to, severe weather, accidents or unpredictable traffic delays).

4.7 All warranties, representations, guarantees, conditions and terms, other than those expressly set out in this Contract whether express or implied by statute, common law, trade usage or otherwise and whether written or oral are hereby expressly excluded to the fullest extent permissible by law.


This clause 5 only applies where you purchase Services from us as a consumer.

5.1 You have 14 days from the date of your order confirmation email to change your mind and cancel your order.

5.2 We will not perform any Services during the 14-day cancellation period unless you request for us to do so when you place your order. We are under no obligation to accept your request.

5.3 If you request for us to start performing the Services during the 14-day cancellation period and we agree to do so, this will impact your cancellation rights as follows:

5.3.1 you lose your right to cancel once the Services are fully performed and will not be entitled to a refund even if the cancellation period has not expired;

5.3.2 if the Services have not been fully performed, you will be required to pay for the Services we provided up to the time that you told us that you want to cancel.

5.4 To cancel your order, please email us at You can also copy and paste the following model cancellation form wording to your email to cancel your order:

To [Supplier's name]

My name is [insert your full name].

I am giving notice to cancel my contract for a [insert details of Services]. I placed this order on

[insert Date] at [enter location].

5.5 To help us process your cancellation more quickly, please have your order details ready or include them in the email or cancellation form you send to us.

5.6 We will issue your refund to the same payment method you used when you placed your order.

5.7 For more detailed information on your consumer rights, visit the Citizens Advice website at or call 0808 223 1133.


6.1 Where the Services do not meet their descriptions:

If you are a consumer:

6.2 If you are unhappy with any of the Services provided, please contact us as soon as reasonably possible. If the Services are not carried out with reasonable care and skill, you can ask us to repeat the Services or to fix it or get some money back if we cannot fix it.

6.3 If your Services do not meet the standards set out in the details set out in the acceptance of your order, or are misdescribed, please contact us as soon as reasonably possible.

6.4 If you are a business customer:

6.4.1 you must notify us in writing within 14 days of receiving the Services and any deliverables setting out the nature and extent of the faults or defects; and

6.4.1 we shall, at our option, remedy the fault with the Services or refund (in whole or in part) the Price you have paid for the Services. 


7.1 You agree that:

7.1.1 you will pay the Price for the Services;

7.1.2 you will provide complete and accurate information when placing an order;

7.1.3 you will comply with this Contract, and any other documents referred to in it, when placing an order for Services; and

7.1.4 in reading and accepting this Contract, you are aware of and understand your rights and responsibilities, and if you are not sure, you have contacted us for more information.

7.2 You shall, without limitation, and as we reasonably deem necessary and applicable to allow us to perform Services:

7.2.1 grant us access and provide us with access the services location, including any equipment, systems and facilities;

7.2.2 provide us with information, data and access to staff members;

7.2.3 make decisions that we reasonably request about the performance of the Services and provide us with instructions in a timely fashion.

7.3 You understand that we are not liable for any delay or failure to provide the Services which arises as a result of your failure to comply with this clause 7.


8.1 Each party undertakes that it will not at any time during this Contract, and after termination of this Contract, disclose to any person any Confidential Information belonging to the other party except as permitted in the following clause.

8.2 Each party may disclose the other party's Confidential Information:

8.2.1 to those of its employees, officers, representatives or advisers who need to know such information for the purposes of exercising the party's rights or carrying out its obligations under or in connection with this Contract. Each party will ensure that its employees, officers, representatives or advisers to whom it discloses the other party's Confidential Information are aware of that party's obligations under this clause 8; and

8.2.2 as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

8.3 The restrictions in clause 8.1 will not apply to such information that:

8.3.1 is public knowledge or already known to such party at the time of disclosure, or subsequently becomes public knowledge, in each case other than by breach of this Contract; or

8.3.2 subsequently comes lawfully into the possession of such party from a third party.

8.4 Neither of the parties shall use any of the other party's Confidential Information for any purpose other than to exercise its rights and perform its obligations under or in connection with this Contract.

8.5 For the purpose of this clause 8, Confidential Information means all data or information (whether technical, commercial, financial or of any other type) in any form acquired under, pursuant to or in connection with, this Contract and any information used in or relating to the business of the parties (including information relating to the parties’ products (bought, manufactured, produced, distributed or sold), services (bought or supplied), operations, processes, formulae, methods, plans, strategy, product information, know-how, design rights, trade secrets, market opportunities, customer lists, commercial relationships, marketing, sales materials and general business affairs), and which are for the time being confidential to the disclosing party.


9.1 We are not liable to you for any losses you incur where the Services are delayed or cannot be performed because:

9.1.1 you fail to make information available to us or fail to provide us with adequate instructions or information to allow us to perform the Services; or

9.1.2 you fail to make the location available to us or fail to prepare the location as required for us to provide the Services, or fail to provide us with adequate instructions or information to allow us to perform the Services.

9.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage. If we are affected by an unforeseeable event, we will promptly write to you to let you know if this means we are unable to fulfil the Contract.

9.3 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit. The following clauses in this clause 9 only apply to you if you are a consumer.

9.4 If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the Contract was made, it was either clear that such loss or damage would occur, or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

9.5 We are not liable to you for any losses you incur where the Services are delayed or cannot be performed because you fail to make the service location available to us, or fail to prepare the location as required for us to provide the Services, or fail to provide us with adequate instructions or information to allow us to perform the Services (for example, failure to provide measurements). The following clauses in this clause 9 only apply if you are a business customer.

9.6 We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:

9.6.1 consequential, indirect or special losses; or

9.6.2 any of the following (whether direct or indirect):

9.6.3 loss of profit;

9.6.4 loss or corruption of data;

9.6.5 loss or corruption of software or systems;

9.6.6 loss or damage to equipment;

9.6.7 loss of use;

9.6.8 loss of opportunity;

9.6.9 loss of savings, discount or rebate (whether actual or anticipated); or

9.6.10 harm to reputation or loss of goodwill.


10.1 This Contract shall start on the date your order is accepted by us and shall continue Our right to end the Contract

10.2 We may terminate this Contract at any time by contacting you in writing if:

10.2.1 you commit a serious breach of this Contract;

10.2.2 you do or take part in anything illegal when purchasing our Services; or

10.2.3 you fail to pay any amount due under this Contract. 

If you are a business customer:

10.2.4 you are unable to pay your debts (within the meaning of section 123 of the Insolvency Act 1986) or you become insolvent or an order is made or a resolution passed for the administration, winding-up or dissolution of your business (otherwise than for the purposes of a solvent amalgamation or reconstruction) or an administrative or other receiver, manager, liquidator, administrator, trustee or similar officer is appointed over all or any substantial part of the assets of the other or the other enters into or proposes any composition or arrangement with your creditors generally or any analogous event occurs in any applicable jurisdiction; or

10.2.5 you cease or suspend, or threaten to cease or suspend, the carrying on of any part of your business.

10.3 You can cancel your order under clause 5 or clause 6.

10.4 Our rights to terminate this Contract do not affect any of your rights.


11.1 We welcome any feedback about our Services. We hope that you are satisfied with any purchase you make with us, and we are always keen to hear about ways to improve our Services. If you have any comments, please let one of our sales staff know.

11.2 If you do have any complaints, please let one of our sales staff know.


12.1 Interpretation of this Contract: In this Contract:

12.1.1 a person means an individual, a firm or a company (whether or not having a separate legal identity from its members or owners);

12.1.2 clause, schedule and paragraph headings shall not affect the interpretation of this Contract;

12.1.3 references to statutes, regulations or other legislation or enactments referenced herein shall be deemed to be references to that enactment as amended, supplemented, re-enacted or replaced from time to time;

12.1.4 the words include, including and similar words or expressions will not limit the meaning of the words that come before them;

12.1.5 reference to writing or written includes email but not any other form of electronic communication; and

12.1.6 each of the parties shall be referred to as a party or together, the parties.

12.2 Costs: Each party is responsible for its legal and other costs in relation to the preparation and performance of this Contract.

12.3 Survival of terms: The parties intend the following terms to survive termination:

- Clause 5

- Clause 6

- Clause 9

- Clause 10

- Clause 8

- Clause 12

and all clauses required for their interpretation.

12.4 Relationship of the parties: The parties are independent businesses and not partners, principal and agent, or employer and employee, or in any other relationship of trust to each other.

12.5 Third party rights: For the purposes of the Contracts (Rights of Third Parties) Act 1999, this Contract is not intended to and does not give any person who is not a party to it any right to enforce any of its provisions. However, this does not affect any rights or remedy of such a person that exists or is available apart from that Act.

12.6 Assignment and other dealings: No party may assign, subcontract or encumber any right or obligation under this Contract, in whole or in part, without the other party’s prior written consent or except as expressly permitted in this Contract.

12.7 Entire agreement: this Contract, and any document referred to in it, contains the whole contract between the parties relating to its subject matter and supersedes any prior contracts, representations or understandings between them unless expressly referred to in this Contract. Each party acknowledges that it has not relied on, and will have no remedy in respect of, any representation (whether innocent or negligent) made but not covered in this Contract. Nothing in this clause limits or excludes any liability for fraud or fraudulent misrepresentation.

12.8 Variation: No amendment or variation of this Contract will be valid unless agreed in writing by an authorised signatory of each party.

12.9 Severability: If any clause in this Contract (or part of a clause) is or becomes illegal, invalid or unenforceable under applicable law, but would be legal, valid and enforceable if the clause or some part of it was deleted or modified (or the duration of the relevant clause reduced), the relevant clause (or part of it) will apply with such deletion or modification as may be required to make it legal, valid and enforceable, and the parties will promptly and in good faith seek to negotiate a replacement

provision consistent with the original intent of this Contract as soon as possible.

12.10 Waiver: No delay, act or omission by either party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

12.11 Notices: Notices under this Contract must be in writing and sent to the other party's address or email address, as set out in the order. Letters sent in the United Kingdom will be deemed delivered 3 business days (excluding English Bank Holidays), after sending. Emails will be deemed delivered the same day (or the next business day, if sent on a non-business day or after 5pm on any business day at the recipient's location).

12.12 Governing law and jurisdiction: This Contract is governed by the law of England and Wales. All disputes under this Contract will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer and live in either Northern Ireland or Scotland, you can choose to bring a claim in England and Wales or in the courts of another part of the United Kingdom in which

you live.