COVID-19 Policy

We are taking COVID-19 very seriously. To protect our clients and our team. We have therefore implemented a COVID-19 policy to enable us to continue providing our services. We know that during this difficult time, kids are off school and you are working from home, but sometimes computers and technology go wrong.

We are here to help.

From 6th April 2020, we will be operating a reduced service. This will include:

 

  • Remote Support wherever possible

  • Drop off service

  • Remote monitoring and management for businesses

Our Drop off service which will be live as soon as equipment arrives will consist of a digital parcel box. Clients will be asked to present to our address, deposit their equipment into our safe deposit box and we will carry out the repair. Disinfectant will be available and clients must clean their equipment before placing into the box. 

With limited information available on how long the virus will survive on a hard surface, we will not touch your equipment for 24 hours. It will then undergo another disinfection process. We appreciate your patience during this time.

Once the repair has been completed, an electronic invoice will be generated, as well as a technicians report. These will be emailed to you. Payment will be required via BACs or our online payment system. Once this has been completed, we will disinfect the equipment, place back into the safe deposit box, and give you a time to collect your equipment. We can then remotely open the safe box when you arrive. You will be required to disinfect your equipment with spray provided, and spray the safe deposit box. 

All of this information will be provided on the safe deposit box, so no need to worry.

Once again, we appreciate your co-operation during this challenging period. 

Please remember, NHS staff (with a valid ID card) will be entitled to 25% off labour charges. (Does not include parts)

Tel. 01379 430025

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